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Versa 3 no longer on device list after I switched to kids view

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‎10-16-2023 06:37 - last edited on ‎10-17-2023 06:51 by Fitbit Moderator

‎10-16-2023 06:37 - last edited on ‎10-17-2023 06:51 by Fitbit Moderator

My versa 3 disappeared from my device list after I had switched to kids view and then back again. 
I am still receiving notifications from my phone on my Fitbit but cannot sync the data from Fitbit to my phone/app. 
I’ve restarted my phone and the app.

 

 

Moderator Edit: Clarified Subject

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‎10-17-2023 06:51

‎10-17-2023 06:51

Hi there @Username873401. Welcome to the community. 

Thank you for sharing the steps you took with us.

To solve this, I recommend that you try setting up your Fitbit device again. It is not very common, but there is a small chance that the device will be removed while setting up a family account. Please click here to learn how to set up your Fitbit Versa 3.

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