Versa 3 not charging

[Rblprd]

So I get my Versa 3 today, open it up, connect the charger, battery shows 64%. I run thru the setup, get everything set and leave it to charge. Now it's at 52% after being on the charger for 2 hours. I've rebooted the thing, switched to different devices (all easily charge my iPhone and iPad, one even charges my pinebook pro), but it's still draining.

Any ideas?

[brullendefeniks]

Hello Rblprd,

  please, can you tell me which off-brand charger has worked for you with the Versa 3?  . . . thanks a lot!

Ingo

[SusieFisher]

There is no physical damage to the charger it just seems to be very sensitive to achieve a successful connection for it to charge.   My watch also goes flat even when it is shut down on 100%?

[Mattmoo]

Ok how do you work this one out then.

Myself and my wife both have a Versa 3 with original charger. 

Mine charges here's doesn't 😮

[JuanFitbit]

Hi everybody. Thank you for your reports and efforts. 

If the steps and tips on this article, do not improve the situation, please give us a call or chat wit us. Click here to get connected.

See you around. 

[JMayne]

I'm having the same issues with my Fitbit Versa 3. Just started wearing it 3 months ago, it's worked great. Then this past week it quit charging. The factory charger looks fine, no visible damage. Contacts on the factory charger look fine as well. 

[JuanFitbit]

@JMayne . Nice to see you here. Thank you for your report. Please try to use another USB port/wall adapter and charge the Versa 3 for at least 30 minutes. 

Then try to restart it: How do I restart my Fitbit device?

If the situation does not improve the situation, please give us a call or chat wit us. Click here to get connected.

See you around. 

[JenniAnneC]

Mine stopped charging for months and I gave up on it.  Then tried another port and was really excited to see my clock face.  That lasted less than 30mins before turning into a flashing green screen.  Watch is getting very hot.  No idea what to do.

[JuanFitbit]

@JenniAnneC Nice to see you around. Thank you for your report and efforts.

In your case, the next step is to chat with us or have a call with our team .Click here to get connected.. 

See you around. 

[andigib00]

Mine simply won’t hold a charge.  At 6:30 this morning it was at 94%.  Less than 14 hours later it is below 5%.  I’m using all the official stuff.  Pretty aggravating given that it’s not even 2 years old.  Thoughts?  

[JuanFitbit]

@andigib00  Nice to see you around. Thank you for your information. 

If you already have tried the steps on the recommended article, please chat with our team or give us a call. 

Click here to get connected.. 

See you around. 

[Smhagan1]

I use only Fitbit material and my Versa 3 has not been able to charge yesterday or day, please advise on how to correct. 

[JuanFitbit]

@Smhagan1 , A warm welcome to the Community! Thank you for your message. have you tried the steps on the articles linked in my previous post?

If so, please give us a call or chat with us. 

Please click here to get connected

See you around. 

[elt2jv]

As others have reported, the troubleshooting steps you provided don’t work. 

I have been having this problem for several months now. 

[JuanFitbit]

@elt2jv A warm welcome to the Community! Thank you for your feedback. If the steps recommended do not improve the situation please give us a call or chat with us. Click here to get connected

See  you around. 

[chixystix]

Just joining this thread as I TOO have a Versa 3 that doesn't charge. It's 4 months old and i've already had the watch and the charger replaced. I have done all the suggested fix steps. What do you have to do to get a refund here? It's too late for a store refund but it's in warranty and it's never been fit for purpose. 

[JuanFitbit]

@chixystix , Nice to see you here. Thank you for your message and efforts.

 In your case, I recommend you to  give us a call or chat with us. Our tea, will be more than glad to have a closer look at your case. 

Click here to get connected.   See you around. 

[JenniAnneC]

I'm just switching to another brand

[Rblprd]

I bought a 3rd party charger and haven't had an issue since

/** Random **/
Sent from my iPhone

[Blessed101]

Received Fitbit for Christmas.  Had trouble getting it to charge from beginning.  Now will not charge at all.  After reading comments bought a new charger.  I’m hoping that will work.  But I shouldn’t have too.  I have used many different Fitbits.  This one is the worse.  I love the look of it but it does me no good if it doesn’t work.  

[chixystix]

I did chat with you. The watch can't be refunded because i didn't buy it from the fitbit store. So I just have to keep sending them / the chargers back and getting them replaced until the warranty runs out. Won't be buying a **ahem**bit again.