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Versa 3 not charging

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‎10-11-2020 14:56 - last edited on ‎12-18-2022 20:52 by Fitbit Moderator

‎10-11-2020 14:56 - last edited on ‎12-18-2022 20:52 by Fitbit Moderator

So I get my Versa 3 today, open it up, connect the charger, battery shows 64%. I run thru the setup, get everything set and leave it to charge. Now it's at 52% after being on the charger for 2 hours. I've rebooted the thing, switched to different devices (all easily charge my iPhone and iPad, one even charges my pinebook pro), but it's still draining.

Any ideas?

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‎03-12-2023 13:19

In response to lancg

‎03-12-2023 13:19

Hi there, @lancg.

 

Thanks for joining this thread and sharing your thoughts about this situation. While I understand where you're coming from, we recommend using the charging cable that came in the box to ensure it'll work correctly when charging your Versa 3. If by any chance the charging cable doesn't work or is damaged, you can try contacting our Support team to receive further assistance. Just click here to get connected with them via chat or phone.

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