Versa 3 not recording walk

[JB2917]

Hi my versa 3 has stopped recording my walk. Yesterday I did 2 walks...the first one recorded as a walk and documented the steps.  The second walk did not record as a walk but still recorded my steps.  So I have for example a walk at 4000 steps...then a total number of steps as 16000.

Additionally it does not record distance on my data tables....just says no data available. I have logged out of the app, re synced  etc and still no change.

Many thanks for your help.

[Guy_]

Hi @JB2917 - did you manually enter a workout/walk for the 2nd walk?

In any case, restart the watch in case it has a problem. Hold the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Make sure it is syncing with the app properly too - Why won't my Fitbit device sync? might help.

[JB2917]

Many thanks Guy I will give this a try.