Versa 3 not showing notifications.

[AngelicWrath]

Alright, I have been through with customer support, even got sent to the "experts". They have told me to do everything I have already done and even done again because, why not, they aren't listening to what I am trying to say anyways.. Wondering if any of you guys have this issue as well and how you fixed it if you were able to...

Issue started yesterday, (I take super well care of my fitbit if this helps any, it could pass as brand new). I am no longer receiving notifications (texts, calls, amazon, emails, etc.) on it. In the app, I can sync it and it shows that it is connected, but it shows that little phone with the line through it on my FB. I went through all of the troubleshooting steps 3 times already. Now it is not showing the icon, but I am still completely unable to receive anything on it. I'm really not sure if I have warranty on it still. I wouldn't even know how to check honestly. If anyone knows how I can fix this please let me know. It doesn't seem like a big deal, but it makes it so much easier since I've got 4 kiddos one being newborn, I don't carry my phone on me when I'm home cause you know... Pants... Thanks a ton for any help you guys can provide. 

[Residency1]

This happens to me also, what i have noticed is that i have to restart my phone, restart the fit bit and then if i'm lucky it works. sometimes i have uninstalled the app and reinstalled the app.  Seems you can't contact fit bit for anything anymore.

[AngelicWrath]

Apparently not, I asked about my warranty. I told them I have done all troubleshoots listed. None of them worked. I tried to use a different phone as well just to see if its my phone. That didn't work either. 

[Guy_]

Hi @AngelicWrath  - you obviously swiped your watch right and checked for sleep or do not disturb being on?

And also restarted both watch and phone?

You can try the SimpleCheckUp app which shows when your watch synced last and if it can connect to the phone to verify instantly the situation.

As things change with updates can you post more information about your phone and OS level.

In your watch Settings, About Versa 3, System info menu you will find the firmware level and activation date (for warranty, but it's unlikely to be a watch issue)

It is not a good idea to try 2 phones, that will make resolution worse. Remove both the Bluetooth entries for the watch and logout of the app on the second phone and use the one phone.

[Guy_]

Hi @Residency1  - unless you have an unusual phone it would seem that your Fitbit App may not be running in background. Have you checked your battery optimization setting on the phone to make sure the phone is not shutting down the app?

[AngelicWrath]

Yes. I have done all of this. But have not checked the activation date on it. I've checked now and that date would be 03-01-21

My phones version is android 11 kernel.

I removed it from my current device before trying the other. Removed from the other and put it back on current. 

[AngelicWrath]

Update: I fixed the issue. I decided to just try factory reset in my fitbit. Set everything back up. I can now also answer phone calls through it, wasn't able to do that before as it wouldn't let me, so thats a fun new little feature for me. 

[JJB1005]

I had the same problem and went through all the steps you did and was very frustrated. Then by accident today, I found that mine was on sleep mode, after turning it off, I began getting notifications.