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Versa 3 not syncing to my iPhone

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‎08-29-2024 15:15 - last edited on ‎08-29-2024 18:34 by Fitbit Moderator

‎08-29-2024 15:15 - last edited on ‎08-29-2024 18:34 by Fitbit Moderator

My Versa 3 is not syncing with my iPhone. I have deleted the app and reinstalled it. I have tried opening and closing the Bluetooth, no luck.

I have held down the button on the watch to see if it syncs, still no luck.
Can I please have some support and advice?

Thank you

 

Moderator edit: clarified subject.

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‎08-29-2024 18:30

‎08-29-2024 18:30

Hi @Smile55. Welcome to the community forums. 

Thank you for providing the information about this situation with your Versa 3. Thanks for trying to fix it on your own. 

I'd recommend trying the steps below:

  • Remove your Versa 3 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 3 again.
  • If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

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