help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 not turning on after update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-15-2022 06:53 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

‎08-15-2022 06:53 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

I started the update last night and part way through it, my Fitbit just shut off and I haven’t been able to get it to turn back on since… I’ve tried all the buttons, it’s not connecting with my phone, what’s the next steps? Really wishing I would’ve not done the update right about now

Best Answer
Labels:
3 REPLIES 3

‎08-15-2022 07:02

‎08-15-2022 07:02

I am having the same issue.  I tried the hard reset but watch is stuck on the Fitbit logo.  I talked with customer service and they offered a 35% discount for a new watch, but now that the issue is happening to many users I have called them back and waiting for an email on next steps.  My watch was working perfectly fine prior to the latest update.

Best Answer
0 Votes

‎08-15-2022 07:49

In response to rbbjr

‎08-15-2022 07:49

Same, nothing was wrong with it before! Let me know if you can what happens, and then maybe I will call when I have a moment

Best Answer
0 Votes

‎08-15-2022 08:13

‎08-15-2022 08:13

I had the same issue this morning, and finally got it to turn on by holding the button. Now it says there is only 4% battery life, despite being fully charged yesturday morning. 

Best Answer
0 Votes