Versa 3 notifications no longer working

[Godwin19]

Has anyone completed the process of a warranty replacement. My Versa 3 stopped receiving notifications. I’ve contacted the company on 6 occasions. All of them offer the same trouble shooting and promise escalations would call me back. That has not happened. Am I wasting my time hoping customer service will complete the process and eventually send me a new Versa 3? The first calls started a month and a half ago. Still no resolution.

[Guy_]

Hi @Godwin19 - it may not be a watch fault if you don't get notifications but a setup issue on the phone or a syncing issue.

Have you explored those issues and obviously you have swiped the watch face to the right to get to Quick Settings and checked it's not in sleep or do not disturb mode?

See alsoo

How do I get notifications from my phone on my Fitbit device?

Why won't my Fitbit device sync?

[Godwin19]

I’ve done all of that. Did if months ago and followed the same direction of each customer service agent. It did not work.

[llisaac]

I did all the troubleshooting and still isn't working.  Has not been working for about 2 weeks now.

[Guy_]

@llisaac in the Fitbit App, click profile photo, Help & support, Contact Customer support.

[Godwin19]

I am now on the replacement device and having the same issue. And as I see on the forum, others are having the same experience. It appears the device doesn’t work well with text messages.