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Versa 3 now won't turn on

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‎07-28-2025 21:29 - last edited on ‎08-15-2025 05:16 by Fitbit Moderator

‎07-28-2025 21:29 - last edited on ‎08-15-2025 05:16 by Fitbit Moderator

My Fitbit Versa 3 was extremely hot (almost dangerous) the other day when I removed it from the charger. I had only charged it for about 10 minutes. It now won't turn on. Does anyone have any suggestions on how to fix this?


Moderator Edit: Clarified subject

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‎07-29-2025 04:34

‎07-29-2025 04:34

Hi @PhilterB.  Your battery developed a charging fault.  You can't fix this.  You can contact Support if your Fitbit is still under warranty.  Otherwise, dispose of it as e-waste if required by local laws.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎07-30-2025 10:27

In response to LZeeW

‎07-30-2025 10:27

@LZeeW , Thank you for your message and help. 

@PhilterB , A warm welcome to the Community! Thank you for your message and information. 

Support informed me that you already contacted them. They sent you a message 2 days ago. They are still awaiting your reply to continue working on your case. 

If you don't see the message on your inbox, please check the Spam/Junk folder, as sometimes our messages are redirected there. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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