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Versa 3 off and hot

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‎03-17-2022 09:28 - last edited on ‎12-18-2022 20:17 by Fitbit Moderator

‎03-17-2022 09:28 - last edited on ‎12-18-2022 20:17 by Fitbit Moderator

Hi I was cleaning my strap and when putting it back on I have found that my versa 3 is quite hot to the touch and is turned totally off. Advise? 

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‎03-20-2022 00:41

‎03-20-2022 00:41

Hi @ADON70 -  the warmth you feel might have been accumulated from wearing it or it may be a fault. Proceed with caution.

 

If pushing the button doesn't start try a charge but check if it becomes hot again - then there is a fault.

 

Probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

 

If it is still under warranty, 1 or 2 years depending on country law, and found faulty it may be better to take it to the shop for a new replacement, rather than accepting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues that may occur.

Author | ch, passion for improvement.

Best Answer

‎03-20-2022 02:28

In response to Guy_

‎03-20-2022 02:28

Hi Guy_(marathon racer), thanks for your advice. I tried charging it again and it got very hot so i disconnected it. No lights at all on the back and no response from any buttons. I have been on to customer services and they are hopefully sorting it for me. Thanks again.

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