Versa 3, on 0% and will not charge

[robcro]

My Versa 3 vibrated and turned off while I was swimming the other day, the battery was around 25 to 30% which normally lasts 1-2 days. There was an upgrade available which I hadn’t done as I was waiting until I got home to connect via wifi.

afterwards I dried off the device and connected it to the charging cable and it brought up a red message about low temperature and to warm up the device and reconnect, which I did but it made no difference. Now when I connect it to cable it activates the device but doesn’t charge it just stays at 0%.

I’ve since clean the connecting points and the charging pins with some rubbing alcohol but it didn’t make any difference. I don’t believe it’s the charging cable as it activates the device when it’s connected.

the device is 18 months old and it was the first time I’ve wore it into water. Any help would be greatly appreciated.

[SunsetRunner]

Sometimes it is dead forever after you have it for about a year.

[PebblesCat]

I hope not dead after about a year. I've only just bought one!

[robcro · Accepted solution]

UPDATE: I just contacted Fitbit and they’ve agreed to replace the device as it still under warranty, the warranty is 2 years for people who reside in the EEA (European Economic Area) and who purchased their device within the EEA.

[Rocky2002]

At least you can get in contact with them! 

I can't seem to talk with anyone! 

[robcro]

I used the online chat to contact them, it was very easy and helpful, I’d recommend trying it if your having difficulty contacting them by phone.

[Rocky2002]

Update! 

I have been in touch with the folks at Fitbit.  They have agreed to send me a new replacement for my Versa 3. YAYYYY!! The place I purchased it only has a 45 day return policy. I'm so happy, thank you Fitbit. 

Sincerely, 

Rocky2002 🤗💕👣💪

[Rocky2002]

Thank you robcro. I was successful. :sun:🌻