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Versa 3 only shows the Fitbit logo

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‎04-28-2023 10:24 - last edited on ‎04-28-2023 13:28 by Fitbit Moderator

‎04-28-2023 10:24 - last edited on ‎04-28-2023 13:28 by Fitbit Moderator

My versa 3 watch just shows the fit bit logo and I can’t connect to my I phone 14pro. Any ideas?

 

 

Moderator edit: updated subject for clarity and label. 

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‎04-29-2023 07:10 - edited ‎06-16-2023 05:44

‎04-29-2023 07:10 - edited ‎06-16-2023 05:44

Hi there, @Skippy6696. Thanks for the details provided in your post about the issue with your Versa 3.

Please note this issue comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed (or making sure you've done them as instructed):

  • Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 3 again.
  • If there is no connection, restart your Versa 3.


If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-29-2023 07:10 - edited ‎06-16-2023 05:44

‎04-29-2023 07:10 - edited ‎06-16-2023 05:44

Hi there, @Skippy6696. Thanks for the details provided in your post about the issue with your Versa 3.

Please note this issue comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed (or making sure you've done them as instructed):

  • Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 3 again.
  • If there is no connection, restart your Versa 3.


If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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