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Versa 3 only works when connected to the charger

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‎08-14-2023 08:21 - last edited on ‎08-14-2023 11:29 by Fitbit Moderator

‎08-14-2023 08:21 - last edited on ‎08-14-2023 11:29 by Fitbit Moderator

Hello,

I got a versa 3 as my ionic replacement and have just started having issues.  My watch had been working fine up until last week when I put it on to charge and it wouldn't charge.  I cleaned the pins on the charger and the ports on the watch and then it started charging.  however it instantly charged to 100% and the touchscreen is not responsive.  If I take it off of the charger then it instantly dies because it's not truly charged.  

Is there a way I can try to hard reset my fitbit? I can't open settings to factory reset it because the touchscreen is unresponsive and I'm a little sad that it died about 2-3 weeks to 1 month after the warranty ended. 

Any help would be appreciated.

Thanks,

John

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-15-2023 11:02

‎08-15-2023 11:02

Hello moderator who changed my subject. The Fitbit does not work on the charger as I am unable to use the touchscreen or wear it for any benefit. If by works you mean powers on and will sync with the app, then that is correct but I can do nothing else with it.

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‎08-18-2023 08:33

‎08-18-2023 08:33

I spoke with the help chat and was unable to get a response, does anyone on the forum here have any help?

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‎08-18-2023 08:46

In response to JohnByui

‎08-18-2023 08:46

the moderator seems to edit but not answer-   pfft

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