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Versa 3 "unexpected error" in Fitpay after adding replacement card with new expiry date

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‎10-17-2023 21:10

‎10-17-2023 21:10

I have been using Fitpay on Versa 3 (Firmware version: 36.128.6.17) with an iPhone XR (iOS 17.0.3) without issue for awhile. I am based in Australia and use a Westpac mastercard. As a long time user, I log into the Fitbit app with a Fitbit account rather than a Google account.

I recently received a new card with the same number but a new expiry date and security code. I deleted the old card on Fitbit Pay and attempted to add the new card. I can enter all of the details but when pressing next (after billing address) I get the following: "An expected error occurred. Please try again later."

I have tried restarting the phone, the watch, the Fitbit app, and bluetooth. I have even tried deactivating Fitbit Pay via a browser, just in case it was still remembering my old card. Nothing has worked.

I can't find the same issue via a search or any other options to try and get it to work. Any ideas?

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