Versa 3 randomly rebooting itself

[Caroface]

My brand new versa 3 keeps rebooting itself. I am not doing anything or touching it. I will feel a vibration on my wrist while I am sitting, and when I look at my watch it shows the fitbit logo and reboots. It has been doing this since I got it less than a week ago and does it several times a day. It's rather annoying. Anything I can do to fix it? 

[OubaasCharlie]

Still re-booting. Did it twice yesterday and once, already, today.

Not a day goes by without at least 1 reboot, often several

[cdanae77]

If it's down to third party clock faces that's not good. There's a few different clock faces I like, some I've paid for etc. It will be really annoying if we have to stick with clock faces that only fitbit create as one I don't like many of them, and two not many options and three they are large files. 

[ltak]

*update*
Fitbit live chat cannot help with this issue. My case has been passed on
to a higher level. Fitbit support on twitter told me I could could get the
matter resolved via live chat but that was a lie. They also cannot comfirm
the issue is being fixed for everyone.

Personally the functions that do work on any fitbit I've had I love. Its
the parts that malfunction that test my fitbit loyalty. If this is fixed
soon I'll keep buying fitbits, I may wait an extra year for bugs to be
fixed in the future though. 😁

[cdanae77]

Thanks for keeping us updated. Fingers crossed 🤞 that there is a fix for this issue very soon!!

[ltak]

Has anyone else contacted fitbit about this issue? I think the CS team
isn't aware my case is not an isolated issue.

[OubaasCharlie]

Great answer for the day before Halloween but it's 11 days later and still nothing. They must be putting the best engineers on this problem. Maybe I'm holding it wrong.

[ltak]

Lol its taking so long for a resolution my versa 3 its going in a full
circle. The first problem was notifications not working but I fixed it
with instructions from fitbit. That stopped both the notification problem
and then the restarts during the day. I'm just waiting for the random
reboots during the day to happen again. 🤣

Fitbits slogan should be "When they work they are awesome! When they don't
you need Fitbit Sense to monitor your stress levels from buggy
software/hardware." 🤦‍:female_sign:

[OubaasCharlie]

Fitbit watch face reboots (reproducibly!) just like it does with third party clock faces. It is NOT (just) a clock face issue

[ltak]

I happened to not reinstall the 3rd party clock faces when I factory
reset. I wonder if uninstalling the faces was more beneficial than the 30
mins I spend forcing my fitbit to factory reset and sync again. 😋

[ltak]

Good luck to everyone! Hope your Versa 3's function perfectly soon!  Fitbit  CS seems to have given up on helping me.  I am returning my Versa 3 and getting the Sense instead through Amazon.  Other than vibrating around 4am my Versa 3 actually works fine now after the factory reset. I've had things glitch worse. 😄

[cdanae77]

Sorry for the delay, I work for the NHS and it's a crazy time. 

Oh no sorry to hear your returning it, my versa 3 is still randomly rebooting, sometimes I will go a few day and it won't do it, sometimes it's more than 3 times in a day. I've changed my clock face again, it's not a fitbit one. So will see what happens. I hope you don't face issues with your new versa sense you plan to get. Good luck!

[cdanae77]

I'm just about to reset mine. Wish me luck!!

[cdanae77]

So I reset/wiped my versa 3. Reloaded and am using marc groen dots clock face, I have had one reboot around fifteen minutes after the setup. 

[ltak]

**ahem**,  seems like the 3rd party clocks are the issue.  Fitbit really shouldn't offer them since some clearly cause software malfunctions.  I think they have disclaimers for glitches but randomly restarting is far from a glitch. 🤦‍:female_sign: Hope your watch works properly with a fitbit watch face!

[kmayes79]

I haven’t had a problem since I switched back to the FitBit face but I agree that there’s definitely some kind of bug with the 3rd party faces. I hope they fix it soon, I like being able to switch mine.

[cdanae77]

I reset and I have switched to a fitbit clock face "layers" but unfortunately I am still getting random reboots. Twice already this morning. I haven't been sent the new update yet. I'm hoping that also fixes the issue. 

[DavidJ726]

I've done a factory reset many many weeks ago, don't use any 3rd party apps or clock faces, and I still get the random restarts. 

[ltak]

I actually gave up and returned mine. Upgraded to the Sense! Hardly any
bugs and they're much less annoying. 😋

[Bluechimera77]

Mid January 2021.. roughly two and a half months and no fix?

Maybe now that google acquired you, they will "help" you to get on the ball 😛

I can still return mine, since it is < 2 weeks since purchase, but I am waiting to see if fitbit can fix it first... clock's a-tickin' Fitbit!

[Mobutils]

I noticed the other day that my fitbit had randomly buzzed, and when i looked it was restarting. Just now, my versa 3 rebooted 4 times in row... so I started googling to see if it's a known issue... guess it is. 

I miss my pebble.