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Versa 3 saying I'm getting more sleep then I actually am

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‎06-20-2022 23:14 - last edited on ‎12-18-2022 17:53 by Fitbit Moderator

‎06-20-2022 23:14 - last edited on ‎12-18-2022 17:53 by Fitbit Moderator

My Versa 3 is saying I'm getting more sleep than I actually am.  Yesterday it said I got 11 hours of sleep, between 6pm and 5am. After 6pm I cooked dinner and cleaned and had my watch on the entire time.  I didn't go to sleep until about 10pm.  Is there something I can do to correct this? It just started happening over this last week and it's been almost every night. 

 

Thank you!!

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‎06-20-2022 23:49 - edited ‎06-20-2022 23:50

‎06-20-2022 23:49 - edited ‎06-20-2022 23:50

Hi @annamarie4578 - try syncing the watch then do Shutdown from the watch Settings menu. Wait at least 10 seconds before placing on the charger to restart it and charge it.

 

This should clear any erroneous behaviour.

 

If not, in the Fitbit App click profile photo, Help &  support, Contact Customer support and chat with them, they take you through the factory reset which will mean setting it up all over again.

Author | ch, passion for improvement.

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