Versa 3 says "Virus 2022"

[Myrana]

When i go into my watch Setting, Vibration/Audio, Manage devices

i see Virus 2022

i re-paired my watch, factory reset it…

i looked my moms watch and saw the same, but didnt see it on my brother versa 4. is it a problem on versa 3???

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Myrana. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Myrana]

They made me factory reset but nothing changed, as i mentioned… 

you really have bad support if you put this as resolved because its not.

we have sensible information on our watch!

Update: Giving me a 35% on a new device if your answer ? Im not buying your product if they come with virus!!!

[MarreFitbit · Accepted solution]

@Myrana We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Since your device was out of the warranty period, and therefore was not eligible for repair or replacement, we wanted to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt.