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Versa 3 screen came off

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‎06-27-2021 19:24 - last edited on ‎12-18-2022 20:47 by Fitbit Moderator

‎06-27-2021 19:24 - last edited on ‎12-18-2022 20:47 by Fitbit Moderator

The whole face of my versa 3 came unglued

 

Moderator Edit: Personal info removed

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‎06-28-2021 04:28 - edited ‎11-15-2023 04:47

‎06-28-2021 04:28 - edited ‎11-15-2023 04:47

Hi there, @jendin. Welcome to the Community Forums. I'm sorry to hear about your Versa 3 screen. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎06-29-2021 10:51 - edited ‎06-29-2021 10:53

‎06-29-2021 10:51 - edited ‎06-29-2021 10:53

Here's a tutorial to replace the glue... https://youtu.be/Kf4auLnXiUc Don't chance it in the shower or for swimming though. Your Fitbit most likely won't be replaced or repaired as they don't repair devices... Secondly if they are any indications that it received a knock or fell it will not be warranted for repair and thirdly they will either give you a refurbished / scratched replacement regardless if its brand new or old. You will be told to buy a new one with 35% discount so apply the glue, use a clamp and save yourself $300. Sure what do you have to loose. 

 

Although my advice is not official Fitbit and against warranty, chances are you have voided the warranty already. Hope this helps 

 

 

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‎05-06-2022 00:45

‎05-06-2022 00:45

I'm appalled that this issue continues! On searching this problem (because it happened to my Versa 3 lately) I've seen posts dating back to 2018 with the same being mentioned and the customer service staff stating that the comments will be taken on board to improve the product.... and yet here we are in 2022 and the same thing is still happening!!! I'm in the UK and thankful that my warranty is 2 years, but I've just found out that the replacement I've had to request after owning my device for 10 MONTHS won't have a new warranty of its own. Effectively you are always on countdown to the end of your warranty period.... for some I've read that this is just a year! Absolutely disgusting!!! A known issue for 4 years, still happening, still being sold at a high price, and all anyone gets is "we're taking your comments seriously and will use it for product improvement". Never purchasing from FitBit again and I'm going to try to raise awareness for anyone else thinking of buying!

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