Versa 3 screen came off

[TC246]

I bought my Versa 3 just over a year ago, so just out of warrantee and the face fell off overnight whilst sleeping. I can see from the posts that this happens across the board for Fitbit products and that posts going back 2 years say 'it's a known issue and the company is dealing with it'. Clearly they are not, and it is not restricted to the Versa 3 it is across the board on all products. I can't believe they are holding customers with this much contempt. If it's a 'known issue' stop bloody selling them until you fix it. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @TC246. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen that you tried reaching out to our Support Team for assistance, but your chats got disconnected. The best way to get help for this problem is to chat with us online  again or give us a call. Click here to get connected.

Please note when a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on Fitbit device model and other factors.

However, as our warranty states, it doesn't apply to damage or defects caused by:

(a) use with non-Fitbit products

(b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes

(c) normal wear and tear or aging of the Product such as discoloration or stretching

(d) operating the Product:

     (i) outside the permitted or intended uses described by Fitbit

     (ii) not in accordance with instructions provided by Fitbit

     (iii) with improper voltage or power supply.

For more information about this, you can check our warranty policy.

We hope your issue is solved soon. 

[TC246]

Thanks for your reply but it doesn't help really. I think I'm only just out of warranty. 

Irrespective, the cost of the Versa 3 should mean it lasts a lot longer than 1 year, and there are lots of posts about the screens just falling off on here and on the Sense pages. This is a disgrace and is corporate negligence, you can find posts going back 2 years at least that mention this design defect, and they state the 'company knows about it and is doing something something about it' when you are clearly not doing anything about it but continuing to sell faulty products. 

[Betterbabe428]

My face fell off my fitbit Versa and it has not been a year. I am very 😞.  

[Betterbabe428]

I have the same issue.  My face fell off and I have done nothing differently than my last. O thought versa 3 was sn upgrade 🤔 

[folux]

Please contact customer care. The same thing happened to me and luckily my device was still under warranty. A replacement face was shipped to me and got to me in 3 days despite the Easter public holidays. Super impressed with the response speed from Fitbit

[TC246]

It's too late, it's out of warranty. It's a design flaw and they are doing nothing about it. A waste of a few hundred pounds. Never again