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Versa 3 screen came off

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‎08-29-2022 15:28 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

‎08-29-2022 15:28 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

I had a fitbit vesa 3 for about 2 yrs. The face came off and it was too expensive to repair. I saw a lot of online comments with the same issues. 

Why should I purchase another fitbit if this problem has not been fixed

 

Moderator Edit: Clarified subject

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‎09-10-2022 04:58 - edited ‎03-15-2024 06:13

‎09-10-2022 04:58 - edited ‎03-15-2024 06:13

Hi there, @SunsetRunner. Welcome to the Community Forums. I'm sorry to hear about your Versa 3's screen. We‘re taking your comments and sentiments in regards to our products into consideration.

Note when a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors. Please note the screen cannot be replaceable and/or repaired. 

If you have any questions regarding what is covered under the warranty you can read more about it here fitbit.com/legal/returns-and-warranty.

Before doing something to your watch, please review the section Availability or repair facilities/spare parts  and Exclusions and Limitations from the link I've shared above.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-10-2022 04:58 - edited ‎03-15-2024 06:13

‎09-10-2022 04:58 - edited ‎03-15-2024 06:13

Hi there, @SunsetRunner. Welcome to the Community Forums. I'm sorry to hear about your Versa 3's screen. We‘re taking your comments and sentiments in regards to our products into consideration.

Note when a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors. Please note the screen cannot be replaceable and/or repaired. 

If you have any questions regarding what is covered under the warranty you can read more about it here fitbit.com/legal/returns-and-warranty.

Before doing something to your watch, please review the section Availability or repair facilities/spare parts  and Exclusions and Limitations from the link I've shared above.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-26-2022 08:59

‎09-26-2022 08:59

Me too! Don’t think I’ll buy another one - only 14 months old, cost £180! 

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