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Versa 3 screen has a thick bright white band in the middle

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‎03-13-2022 23:22 - last edited on ‎12-18-2022 20:21 by Fitbit Moderator

‎03-13-2022 23:22 - last edited on ‎12-18-2022 20:21 by Fitbit Moderator

My Versa 3 is 6 mths old and has a thick bright white band through the middle of the screen. I have tried restarting and changing the clock face but nothing works. 

Thanks

Mark

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎03-13-2022 23:49

‎03-13-2022 23:49

Hi @Mh2408 - it is clearly a screen or connection fault. Take it back where you bought it for a refund or new replacement. [They aren't repaired]

 

You could always try Factory Reset from the watch Settings, About Versa 3 menu. Wait at least a minute for the process to complete.

Author | ch, passion for improvement.

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‎03-14-2022 08:08 - edited ‎06-10-2023 10:12

In response to Guy_

‎03-14-2022 08:08 - edited ‎06-10-2023 10:12

Hi there, @Mh2408. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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