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Versa 3 screen has green stripes in the corner

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‎01-31-2022 13:03 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎01-31-2022 13:03 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

I hit my watch today and the screen is not broken but the display doesn’t work anymore you just see little green stripes in the corner

So i want to ask what to do and if i have to replace it where can i do it ( i live in Monastir, Tunisia)

 

Moderator Edit: Clarified subject

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‎02-01-2022 01:54 - last edited on ‎07-20-2024 06:45 by Fitbit Moderator

‎02-01-2022 01:54 - last edited on ‎07-20-2024 06:45 by Fitbit Moderator

Hi @Skander - unfortunately they cannot be repaired, but first try a restart - How do I restart my Fitbit device? it may just recover.

You can contact Fitbit Support directly. They may be able to help you do a factory reset, just in case it fixes it.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Accidental damage is not covered by the warranty and unless you have insurance the option is to buy a new one somewhere you can exchange it if there are problems.

Author | ch, passion for improvement.

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