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Versa 3 screen is frozen

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‎01-12-2022 11:34 - last edited on ‎12-18-2022 20:37 by Fitbit Moderator

‎01-12-2022 11:34 - last edited on ‎12-18-2022 20:37 by Fitbit Moderator

I cannot do anything in Home Screen. When I first login it shows exercise page. When I return to home page screen is frozen. 

 

Moderator Edit: Clarified subject

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‎01-13-2022 06:01 - edited ‎09-02-2023 07:32

In response to SunsetRunner

‎01-13-2022 06:01 - edited ‎09-02-2023 07:32

Hi there, @Camic2. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

As @SunsetRunner has recommended, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-12-2022 12:00

‎01-12-2022 12:00

@Camic2 - I know it sounds simple, by please try re-starting your Versa 3. Press and hold the button for 10 seconds until the logo appears on the screen. It will take a minute to re-start after that. Hopefully, it will fix your problem. Please let us know if it does not. 

Best Answer

‎01-13-2022 06:01 - edited ‎09-02-2023 07:32

In response to SunsetRunner

‎01-13-2022 06:01 - edited ‎09-02-2023 07:32

Hi there, @Camic2. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

As @SunsetRunner has recommended, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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