Versa 3 screen is frozen

[Cherylmty]

my versa 3 is stuck in 1 mode

and cannot get it to do anything

Moderator Edit: Clarified subject

[Guy_]

Hi @Cherylmty  - you don't say what mode it's stuck in, but most probably the Always On clock.

Double tap the screen to change to your clock, swipe right to get to Quick Settings and enable the watch icon and disable the others, except brightness.

If you are stuck in swim, double press the button.

[MarreFitbit · Accepted solution]

Hi there, @Cherylmty. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As a first approach, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, check if your Versa 3 is not in sleep mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.
  
  

To turn off Sleep Mode, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?