Versa 3 screen is only showing "No trans"

[Goldfish19]

My versa 3 has empty settings icons and if I touch them it says "no trans".

The messages are all funny characters- I've tried everything in the book - reset, restart, drained the battery and restarted - no success. What's the solution here?

Moderator Edit: Clarified subject

[amiilee]

Mine just started doing this today as well. In addition, the date at the top of the clock face just shows "14" where it previously would've been Fri Jan 14.

[MarreFitbit]

Hi there, @Goldfish19 @amiilee. Welcome to the Community Forums. Thanks for trying to troubleshoot this issue before reaching out. 

Please follow the next steps:

- Log out from the Fitbit app
- Turn the phone's Bluetooth off
- Reboot your phone and restart your Versa 3 once again.
- Log back in to the Fitbit app and set up your Versa 3 as a replacement device:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If the instructions shared above don't work, please attach an image of the message you see for further investigation.

Hope this helps. 

[DeeDeeWils]

When can we expect a reply to this? Do I have to post the same question?

[Rich_Laue]

We have a reply @DeeDeeWils can we get an update from anyone that has this issue?

It may help, won't hurt, to setup the tracker with the replace option. 

[amiilee]

I tried what you said and still getting the same message/ having the same issue. I can't seem to attach photos from my phone, but will when I have some time to sign in from my laptop. 

[amiilee]

I tried what what was suggested and still getting the same message/having the same issue. I am trying to attach photos of various tasks/displays, but am having some issues getting them to load. Not sure where to go from here.

[Goldfish19]

Hi,My watch is still having the same issues despite all the rebooting and setting it up as a replacement device. Now I can't even touch the settings! Sent from my Galaxy

[Goldfish19]

Hi,Unfortunately it didn't work - no trans - no settings icons - settings can't be changed - it's even worseSent from my Galaxy

[amiilee]

I ended up doing a factory reset on my Versa 3 & it seems to have resolved the issue for me. Not ideal, but nothing else was working. 

[DeeDeeWils]

Yes I did the same thing. Seems to have fixed the issue. Thanks for your help

[GMW46]

Does not work forg me