Versa 3 screen is stuck and can't go back to the home screen

[Paddycakes1201]

My Versa 3 is stuck and I can't get back to the home screen. 

Moderator Edit: Clarified subject

[Guy_]

Hi @Paddycakes1201  - what is it stuck on ? first try  How do I restart my Fitbit device? 

[MarreFitbit · Accepted solution]

Hi there, @Paddycakes1201. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Paddycakes1201]

I haven't been able to try it yet.

Thank you,

P Dawg

[MarreFitbit]

@Paddycakes1201 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.