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Versa 3 screen is stuck on a phone icon with a line through it

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‎04-05-2022 13:42 - last edited on ‎12-18-2022 20:14 by Fitbit Moderator

‎04-05-2022 13:42 - last edited on ‎12-18-2022 20:14 by Fitbit Moderator

The clock display does not show up on my Fitbit, it’s just a black screen with a small phone at the top to show it’s connected. If I slide to the right or left I see all the apps, etc. so I know it’s alive and responsive but I can’t check the time and none of the apps actually load when clicked on. 

 

Moderator Edit: Clarified subject

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‎04-05-2022 14:49 - edited ‎11-13-2023 04:35

‎04-05-2022 14:49 - edited ‎11-13-2023 04:35

Hi there, @bensong. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Is it look like a phone symbol with a line through it? If so, please note that this is new implementation on some Fitbit devices.

This icon means that your Versa 3 is out of your phone's Bluetooth range. As soon as your Versa 3 gets back nearer phone, the icon will disappear. 

Hope this clarifies your inquiry. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-05-2022 14:49 - edited ‎11-13-2023 04:35

‎04-05-2022 14:49 - edited ‎11-13-2023 04:35

Hi there, @bensong. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Is it look like a phone symbol with a line through it? If so, please note that this is new implementation on some Fitbit devices.

This icon means that your Versa 3 is out of your phone's Bluetooth range. As soon as your Versa 3 gets back nearer phone, the icon will disappear. 

Hope this clarifies your inquiry. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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