Versa 3 - screen is the logo, it wont start

[sincejan63]

I've had this versa 3 for about a year and all of a sudden all I get on the screen is the logo, it wont start, I am disgusted with this watch the calorie count is always off, its just a nasty experience with this foolish wash. If you;re reading this dont buy any of these products. Yes I hate these watches

Moderator edit:  updated subject for clarity and word choice

[JuanFitbit]

@sincejan63 , A warm welcome to the Community! Thank you for your message and feedback.

To better understand and to help me identify the situation, please answer the questions below:

When seeing the logo on the Versa 3 do you see any text above or below it?

Have you already tried to restart the watch? How do I restart my Fitbit device?

[sincejan63]

The logo is still on the screen, there is no text, holding the buttons, do nothing, this is a joke of a watch. a real garbage product. I wish you would tell me something to fix this instead of answering my question with a question. No wonder tech companies are laying off you people, you deserve it

[JuanFitbit]

@sincejan63 , Than you for your reply and answering my questions. The questions asked, help me to understand and identify the situation and provide you with a better support. 

Please follow these steps, some of which you have already done, but the order is important:

• Please on mobile device, go to Settings>Bluetooth, and remove all connections that exist with the Versa 3. (Forget, Forgot, or Unpair device depending on the phone's operating system version)
• Turn off Bluetooth and restart your phone. (switch off and on again).
• When the phone is  back on, turn on the Bluetooth again, but DO NOT attempt to connect to the watch from here.
• Go on the app. From here, try to start the tracker as a new device.

[sincejan63]

still wont connect, its just searching and the logo is still on the fce of the watch. the green light on the connector is off, not green. I really hate this piece  watch its annoying

Moderator edit:  word choice

[JuanFitbit]

@sincejan63 , Thank  you for your answer and further efforts. 

I've informed our team and they'll provide you with further assistance via email . Keep an eye open for any messages on your inbox. 

Hope this gets solved soon.