Versa 3 screen is too dark to be readable

[JanetHST]

I have had my Fitbit for a couple of years now. I love it but recently my watch face has gone from being very readable to barely readable to nothing. I can not make any changes on the screen of the watch since I can not see anything. Is this fixable or will I have to get a new one?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @JanetHST. Thanks for stopping by in the Community Forums and the details provided in your post about the issue with your Versa 3.

As per the description of your post, it seems like the Versa 3 is in sleep mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

[JanetHST]

Thank you for your quick response. Unfortunately, this did not help. Do you have further suggestions?

Sent from my iPhone

[Rge]

did you try swiping right, tap settings, then display? There is where you can change the brightness.