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Versa 3 screen popped off

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‎03-17-2023 19:07 - last edited on ‎03-18-2023 13:39 by Fitbit Moderator

‎03-17-2023 19:07 - last edited on ‎03-18-2023 13:39 by Fitbit Moderator

Last week the face of my husbands Versa 3 popped right off the day before leaving for vacation so we didn’t get around to figuring out what to do about it.  Today, while changing, my Fitbit face popped off.  They are 1 year and 4 months old.  So guess what?  No warranty.  If this is the lifespan of Fitbits perhaps that should be advertised.  Clearly a hardware defect with both of them breaking within a week of each other.  I’m pretty confident of the purchase date as I bought them for our Anniversary.  

Also should mention, we went to Fitbit from Apple after my Apple Watch face popped off after 2 years (also a known defect for them).

Moderator Edit: Clarified subject

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‎03-18-2023 13:43 - last edited on ‎02-21-2024 05:25 by Fitbit Moderator

‎03-18-2023 13:43 - last edited on ‎02-21-2024 05:25 by Fitbit Moderator

Hello @Grdnofeden. Welcome to the community forums. 

I'm sorry for the experience and thank you very much for the information you provided. I've noticed that you've contacted our Customer Support and they have provided information. If you have additional questions or concerns, please get in touch with them and they will be glad to continue assisting you. 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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‎03-21-2023 06:51

‎03-21-2023 06:51

OMG mine popped off last night too - I have no idea how it happened -

I've had mine just over a year too - this is my 3rd Fitbit in 4 years -

I can honestly say it is my last - not worth the money you pay for them.

 

 fitbit 3...jpg   fitbit 3..jpg   fitbit 3.jpg

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‎07-05-2023 11:50

‎07-05-2023 11:50

Mine just popped off too. The watch was only 15 months old. Be warned. 

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‎07-27-2023 20:56

In response to Anzito

‎07-27-2023 20:56

It's bad enough that you have intermittent issues with the Versa brand such as problems with syncing, disconnecting Bluetooth, not sending notifications or not locating your phone when you are in the same room.  But to have the screen suddenly pop off.  I do not wear my Fitbit in water and do not understand why it came apart.  This was my fourth Fitbit.  I am going to try the tracker.  If the tracker gives me issues within the year, Fitbit can kiss my business goodbye for good! 

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‎07-28-2023 05:59

In response to Leeniewimb

‎07-28-2023 05:59

Yes I've had some of the other issues also -   I've had the screen go all "snowy" a few times then have to go in & reset the clock face, I don't get notifications most of the time either unless it is synced at least once a day. As for mine coming apart - I never wear mine in the water either so I have no clue. I can honestly say that even though they did finally replace it, it will probably be my last Fitbit. 

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