Versa 3 screen stuck on red flashing with lines across

[Kaseysue]

Battery keeps draining , and screen stuck on red flashing with lines throu the screen , not reacting , tried hard reset and it does nothing. Can't see anything but the res screen with lines 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Kaseysue. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

It seems like your Versa 3 ran out of battery. With that being said, please try charging your Fitbit device around 1-2 hours. If you Versa 3 is still unresponsive, please follow the troubleshooting steps provided here Why isn't my Fitbit device's battery charging? 

If you manage to bring your Versa 3 to life, keep monitoring the its battery life. 

If the battery drains in less than a day or even overnight, I'd like to know if you're using Snore Detection? If so, please note that the Snore Detection feature does impact your device’s battery, so we recommend charging your device to at least 40% before going to bed. For more information, see How can I use my Fitbit device to detect snoring and noise levels while I sleep? 

However, I'd like to share with you that the battery life will depend on how frequent certain features are used in general. Because you're using an Always-On Display clock face, I'd recommend changing the clock face to another one made by Fitbit and monitor your it's behavior in the next day. Additionally, try turning off this setting by opening the Settings app on your watch > Display > Always-on display.

Hope this helps.