Versa 3 screen wake isn't working

[marilin60]

I try to change settings on Versa 3 but it seems to stay in Dim. Same with motion and button: wants to stay on button only - it’s new- any advice?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @marilin60. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3. I understand where your concern is coming from. 

As per the description of your post, it seems like you've set your Versa 3 into Sleep Mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

Give this a go and let me know if your watch's screen brightness goes back to normal. 

[txbeachlady49]

Thank you so much that worked. I have been working for over 2 hours on this!!

[MarreFitbit]

Hi there, @txbeachlady49. Welcome on board. I'm glad to hear that the steps recommended did work for you. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

[marilin60]

Thank you! Just saw this. Yes, it was in sleep mode… weird I didn’t set it up :-)Now I can see the display! And the wrist motion works!!!

[MarreFitbit]

@marilin60 I'm glad to hear that the issue is solved now. 🙂 Thanks for letting me know that the steps provided did the trick. 

Feel free to visit our Health & Wellness!