08-31-2022
22:23
- last edited on
12-18-2022
17:17
by
MatthewFitbit
08-31-2022
22:23
- last edited on
12-18-2022
17:17
by
MatthewFitbit
I went to the park I had on my watch it was fine I have my sauna jacket on and sweat come down my arm. My watch is wet but I have worked out and sweated before no problem. But today my watch screen is black. I can see my summary in the app but nothing on my screen. Had this ever happened to anyone?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
09-01-2022 06:36 - edited 06-02-2023 13:07
09-01-2022 06:36 - edited 06-02-2023 13:07
Hi there, @FITQJ. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.
As @NellyG has recommended, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
09-01-2022 04:52
09-01-2022 04:52
Hi @FITQJ That doesn't sound good. Try restarting it and also try installing a different clock face from the app. If neither of those work then contact Fitbit Support
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
09-01-2022 06:36 - edited 06-02-2023 13:07
09-01-2022 06:36 - edited 06-02-2023 13:07
Hi there, @FITQJ. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.
As @NellyG has recommended, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
09-05-2022 09:59
09-05-2022 09:59
Thanks for the advice, neither of the options worked so I just call support and I was eligible for a replacement.
Not sure why it won't show my screen but everything else works on it in my app.
But I'll be back to recording my weight loss journey in no time.
Thanks again
09-05-2022 10:21 - edited 06-02-2023 12:51
09-05-2022 10:21 - edited 06-02-2023 12:51
@FITQJ Thanks for getting back and the update. I'm glad to hear that our Support Team was able to help you! 🙂
I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...