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Versa 3 screen won't respond

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‎01-05-2023 07:34 - last edited on ‎01-06-2023 12:54 by Fitbit Moderator

‎01-05-2023 07:34 - last edited on ‎01-06-2023 12:54 by Fitbit Moderator

Screen is working but cannot scroll to factory reset. Side button won't allow reset either. Any suggestions

 

Moderator Edit: Clarified subject

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‎01-06-2023 09:44 - last edited on ‎08-07-2024 10:20 by Fitbit Moderator

‎01-06-2023 09:44 - last edited on ‎08-07-2024 10:20 by Fitbit Moderator

Hi @Cable72 - in case it's just a temporary thing try a watch restart - How do I restart my Fitbit device? 

Also consider changing the clock face if it continues. How do I change the clock face on my Fitbit device? 

If it is more serious you can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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