Versa 3 screen won't scroll after getting wet

[AdamRich]

Hi everyone, I'm having trouble in scrolling.Have been swimming,screen went blank. Manged to reboot and got my clock back. Pin code comes up also , but can't do much else.Have put it back on the charger and tried to do a long reboot.Am I doing something wrong ?

Moderator Edit: Clarified subject

[Guy_]

Hi @AdamRich - unfortunately the symptoms indicate the watch may be damaged from moisture getting in.

If it gets hot when charging stop immediately.

[MarreFitbit]

Hi there, @AdamRich. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 screen is still not scrolling. I understand your concern, we're here to help you! 

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, may I know if your Versa 3 vibrated during the restart process? If it didn't, I'd recommend trying the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.

@Guy_ Thanks for your input!