04-20-2024
16:33
- last edited on
04-21-2024
04:21
by
MarreFitbit
04-20-2024
16:33
- last edited on
04-21-2024
04:21
by
MarreFitbit
Today after 1 year and 10 days the screen is black. When I charge it it gets warm. When I try to sync the App tells me to go to settings Any help would be greatly appreciated
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
04-20-2024 19:36
04-20-2024 19:36
Hi @Big-Mac-daddy - if it gets hot when charging stop immediately (it may get warm a little as the battery charges). If it has got wet there may be moisture inside and it can be a sign of a watch fault.
Try restarting the watch by holding the watch button for 10 seconds till it blanks or vibrates and wait for the logo to appear and for it to start.
Logout of the Fitbit App and swipe off the active window and restart the phone and then try and sync.
See Why won't my Fitbit device sync?
Author | ch, passion for improvement.
04-20-2024 19:36
04-20-2024 19:36
Hi @Big-Mac-daddy - if it gets hot when charging stop immediately (it may get warm a little as the battery charges). If it has got wet there may be moisture inside and it can be a sign of a watch fault.
Try restarting the watch by holding the watch button for 10 seconds till it blanks or vibrates and wait for the logo to appear and for it to start.
Logout of the Fitbit App and swipe off the active window and restart the phone and then try and sync.
See Why won't my Fitbit device sync?
Author | ch, passion for improvement.
04-21-2024 04:22
04-21-2024 04:22
04-21-2024 04:27
04-21-2024 04:27
Hi there, @Big-Mac-daddy. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 3 screen is not turning on. I understand where your concern is coming from. We're here to help you! @Guy_ Thank you so much for your input!
I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.
Thanks in advance!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
04-21-2024 10:20
04-21-2024 10:20
04-21-2024 10:36
04-21-2024 10:36
@Big-Mac-daddy - it's possible the damage is extensive and is unlikely to work right if it gets water in and gets hot.
You can try drying in a bag of rice for a week. If it recovers you may have to charge frequently and it may not be reliable.
Author | ch, passion for improvement.
04-21-2024 11:43
04-21-2024 11:43
Thanks for the help I’m going to be a new watch just not sure if it will be another Fitbit or another brand