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Versa 3 settings are greyed out and can't edit anything

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‎02-27-2022 14:54 - last edited on ‎12-18-2022 20:24 by Fitbit Moderator

‎02-27-2022 14:54 - last edited on ‎12-18-2022 20:24 by Fitbit Moderator

Brightness, sleep mode, do not disturb, screen wake, on quick set are dark and will not respond to touch to change their settings??? Versa 3 connected to android

 

Moderator Edit: Clarified subject

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‎02-28-2022 03:12 - edited ‎10-30-2023 03:39

In response to hopekateking

‎02-28-2022 03:12 - edited ‎10-30-2023 03:39

Hi there, @Andreae. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3.

Your Versa 3 seems to be in sleep mode. When the sleep mode setting is on:

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

Nevertheless, I've seen you contacted our Support Team after posting here. If the issue persists, please feel free to reach out to them again for further help.

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎02-27-2022 20:38

‎02-27-2022 20:38

Have you tried restarting your watch? I was having similar issues, and restarting my versa did the trick! 

Best Answer

‎02-28-2022 03:12 - edited ‎10-30-2023 03:39

In response to hopekateking

‎02-28-2022 03:12 - edited ‎10-30-2023 03:39

Hi there, @Andreae. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3.

Your Versa 3 seems to be in sleep mode. When the sleep mode setting is on:

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

Nevertheless, I've seen you contacted our Support Team after posting here. If the issue persists, please feel free to reach out to them again for further help.

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes