Versa 3 settings are greyed out and can't edit anything

[JandD]

The settings button on my Versa 3 is grayed out and does not open.  I cannot access any of my settings and I do not get any notifications. Yes, I have tried resetting by pushing the side button.   No, it has not worked and I have tried several times.  I cannot shut down the watch either, because that option is in the settings!!  No, it is not in sleep mode!

Please advise!!!!! 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @JandD. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out here. I understand where your concern is coming from. 

As per the description of your post, it does seem that your Versa 3 is in sleep mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

Please let's try to check this setting one more time by swiping right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

If the above doesn't work, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[JandD]

Done both and it still is not working. I do get reminders to move.

[MarreFitbit]

@JandD I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Guy_]

Hi @JandD  - are you able to swipe the watch face to the right to get to Quick Settings to check the icons?

Also are you able to turn on / off the display using the button so that it works every time?

Just in case you can't use a finger nail to press the button, it is a squeeze between thumb and first finger so the fleshy past of your thumb or finger touches the button.