Versa 3 short battery life

[DRVF]

My versa 3 suddenly is loosing 60% power in a day. It’s only a year old. Reason?

Moderator edit: updated subject for clarity.

[Guy_]

Hi @DRVF - such sudden behaviour normally is a sign of a watch fault, quite possibly from water getting in.

To make sure restart the watch and change to another clock face. Then charge the watch. If it gets hot while charging stop immediately.

If the problem remains it probably is faulty.

For further assistance you can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support. They may take you through a factory reset which will mean setting up all over again.

If so, take a note of the names of any clocks or apps you use in the Gallery tile for future use.

If it is under warranty it can be replaced. Otherwise don't be tempted by later models which aren't compatible or as complete as the Versa 3.

[MarreFitbit · Accepted solution]

Hi there, @DRVF. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

While reading your post, I was wondering if this happens during your sleep? If so, please note that the Snore Detection feature does impact your device’s battery, so we recommend charging your device to at least 40% before going to bed. For more information, see How can I use my Fitbit device to detect snoring and noise levels while I sleep? 

However, I'd like to share with you that the battery life will depend on how frequent certain features are used in general. Because you're using an Always-On Display clock face, I'd recommend changing the clock face to another one made by Fitbit and monitor your it's behavior in the next day. Additionally, try turning off this setting by opening the Settings app on your watch > Display > Always-on display.

If none of the above seems to work, as @Guy_ has suggested, chat with us online or give us a call. Click here to get connected. 

[DRVF]

Thanks the reboot worked the trick

[MarreFitbit]

@DRVF Awesome! I'm glad to hear that the steps recommended did the trick. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

[therealmramx]

I am going to try this too. My Versa 3 is only a year old, and it used to last 5 or 6 days before needing a charge. But about a month ago it started to need charging every 48 hours. Besides using it as a watch, I have two alarms set to remind me of meetings etc. at work. I don't wear it at night. So, I am confused why the sudden decline in the battery. It has never gotten wet.

We'll see if this on display set to off works.

Ken