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Versa 3 showing a phone icon with a line across it

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‎04-23-2024 13:00 - last edited on ‎04-27-2024 07:32 by Fitbit Moderator

‎04-23-2024 13:00 - last edited on ‎04-27-2024 07:32 by Fitbit Moderator

My fitbit versa 3 has come up with a rectangle box with a line through, and i am getting no notification messages, wattsap phone

Moderator Edit: Clarified subject

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‎04-23-2024 21:10

‎04-23-2024 21:10

Hi @Cagjones - your watch seems to have lost connection with the phone.

Restarting the watch and sync on the Fitbit App may fix it.

See Why won't my Fitbit device sync?

Author | ch, passion for improvement.

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‎04-27-2024 07:35

In response to Guy_

‎04-27-2024 07:35

Hi there, @Cagjones. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. We're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

@Guy_ Thank you so much for your assistance! 

Maria | Community Moderator, Fitbit


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