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Versa 3 showing download the Fitbit app

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‎09-14-2024 12:51 - last edited on ‎09-16-2024 08:46 by Fitbit Moderator

‎09-14-2024 12:51 - last edited on ‎09-16-2024 08:46 by Fitbit Moderator

My versa 3 would not respond to screen swipes.  I could not get to factory reset under settings so I tried to restart my watch following your instructions.  I did this numerous times and the last time the screen went blank and then later when I pushed the button the screen asked me to download the fitbit app.

QUESTION:  Has my watch been factory reset at this time?

Moderator Edit: Clarified subject

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‎09-16-2024 08:45

‎09-16-2024 08:45

@threeto3 Welcome to the Fitbit Community! It's great to have you here! 

Thank you for sharing with us the situation you are having with your Versa 3 and for the steps you already tried.

According to the message you see in the display of your Versa 3, it's possible that the factory reset you tried was successful. I suggest trying to set it up as a new device. Also, please check if you can update the version of the Fitbit app you have.

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