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Versa 3 shows a blank screen when I swipe down

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‎02-01-2022 07:45 - last edited on ‎12-18-2022 20:31 by Fitbit Moderator

‎02-01-2022 07:45 - last edited on ‎12-18-2022 20:31 by Fitbit Moderator

When I'm in my clock face, I used to be able to swipe down for instant stats. Now just a black screen. Tried tapping, no work

 

Moderator Edit: Clarified subject

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‎02-01-2022 22:24

‎02-01-2022 22:24

@Snakesup  - you could try a Shutdown from the watch Settings menu. Wait 10 seconds before placing on the charger to restart it and charge it. It may help resolve the issue.

Author | ch, passion for improvement.

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‎02-03-2022 10:39 - edited ‎04-20-2024 06:19

In response to Guy_

‎02-03-2022 10:39 - edited ‎04-20-2024 06:19

Hi there, @Snakesup. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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‎02-03-2022 10:51

In response to MarreFitbit

‎02-03-2022 10:51

Thank you. Worked
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