help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 shows a blank screen when I swipe up

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-17-2021 04:27 - last edited on ‎12-18-2022 20:43 by Fitbit Moderator

‎09-17-2021 04:27 - last edited on ‎12-18-2022 20:43 by Fitbit Moderator

When I scroll up to be able to see daily stats from the clock face it is just a black screen. 

I’ve tried restarting my watch and fully charging it, but it keeps happening. 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-17-2021 04:41 - edited ‎03-15-2024 16:19

‎09-17-2021 04:41 - edited ‎03-15-2024 16:19

Hi there, @Hancockc. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Since the restart hasn't worked, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
4 REPLIES 4

‎09-17-2021 04:41 - edited ‎03-15-2024 16:19

‎09-17-2021 04:41 - edited ‎03-15-2024 16:19

Hi there, @Hancockc. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Since the restart hasn't worked, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎11-28-2021 13:52

‎11-28-2021 13:52

This happened to me and  the suggsation doesn't work to fix it. 

Best Answer
0 Votes

‎11-28-2021 14:01

In response to JD123456

‎11-28-2021 14:01

However...what you should try is to restart.   Hold the side button ten seconds until the fitbit logo comes up.  That fixed mine

Best Answer

‎01-17-2022 16:05

In response to JD123456

‎01-17-2022 16:05

That worked for me, thanks.

Best Answer
0 Votes