Versa 3 shuts off during the day

[BTreasure]

I just got the Versa 3 on Christmas and it has shut off automatically several times per day on me. When I place it back on the charger to get it restarted, it shows that there was at least 50% of battery life remaining. 

Moderator Edit: Clarified subject

[Guy_]

Hi @BTreasure  - just in case you are not using a Fitbit clock face, and the one you are using has an issue, try changing to one, or another clock face.

[MarreFitbit]

Hi there, @BTreasure. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Versa 3.

As @Guy_ has recommended, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, may I know if this happens while working out? If so, note that you might unintentionally press the button on your watch when you bend your wrist. This may happen during activities such as a workout that require you to move your wrist a lot. That being said, please try wearing your watch higher on your wrist to avoid hitting the button. For tips on how to wear your watch, see How do I wear my Fitbit device?

[BTreasure]

I tried restarting and changing the clock face. This issue continues to happen. I think the device is crashing each time. 

[Guy_]

@BTreasure-

Probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.