Versa 3 sleep tracker gives wrong start time

[DAF1961]

 At least two times per week, my versa 3 sleep tracker says I’ve fallen asleep 2-3 hours after I’ve laid my head on the pillow.  I am one who falls asleep pretty quickly, and I know I am not tossing and turning for 2-3 hours.  I’ve restarted the device and have put it on normal, not sensitive, mode.  I am so frustrated; is there no fix or explanation?  

[EdsonFitbit]

Welcome to the Fitbit Community, @DAF1961.

I’m sorry to hear that you are having difficulties with your Fitbit Versa 3. Your time while dealing with this situation is highly appreciated.

You might want to give a try to the sensitive mode. For instructions on how to change the sleep settings please visit this article and open the menu "What's the difference between the normal and sensitive sleep setting?".

If necessary, you can edit your sleep logs. For instructions, please visit this article and open the menu "How do I edit or delete sleep logs in the Fitbit app?".

Whether you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.