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Versa 3 starts showing map info from 1 km

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‎01-01-2022 05:58 - last edited on ‎12-18-2022 20:40 by Fitbit Moderator

‎01-01-2022 05:58 - last edited on ‎12-18-2022 20:40 by Fitbit Moderator

Hi,

 

I just received a Versa 3 and started using it to track my runs. When I look at the map, it only shows the route I followed starting from the 1st kilometer. Although the total distance seems correct, I would like to have the detail of the 1st kilometer. Any idea of why it is not showing, and how to enable to show info/map from the start and not only from the 1st kilometer?

 

Since I also export the activity to Strava, the information of the 1st kilometer is missing there as well.

 

Thanks!

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‎01-01-2022 06:31

‎01-01-2022 06:31

Hello @SunsetRunner and welcome to the Community forum.  I have two questions.  First, are you making sure that the GPS has connected (your Versa 3 will vibrate) before you start your run using the Exercise app?  Second, the Versa 3 has a Run Detect feature.  If you start running without using the Exercise app, your Versa 3 will vibrate, let you know that it senses a run, then ask if you want to use the GPS and the Exercise app.  Are you using this feature?  Both of these scenarios will only give you a map from the point where the GPS connects.

 

It can take several minutes for the GPS to connect.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎01-01-2022 11:10

In response to LZeeW

‎01-01-2022 11:10

One more thought about the distance. your tracker will use steps times stride to determine distance when a GPS lock has not been made

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