Versa 3 stays on Fitbit logo, reset doesn't work

[Wijbricht]

My one year and a few days old Fitbit Versa 3 stopped working totally.

The only thing that works is the fitbit logo on the screen. Battery is charged, reset has been tried... nothing works! Is there any help available?

[AndreaFitbit]

Welcome to the Fitbit Community, @Wijbricht. I'm sorry to hear that your Versa 3 stays on Fitbit logo and thank you for letting us know that reset has been tried. 

I understand how frustrating this could be and would recommend syncing your device with the instructions of help article: Why won't my Fitbit device sync?

[Wijbricht]

Hi Andrea, thanks for the instructions. Sorry, i've tried several times, but the screen keeps on the Fitbit logo. Nothing happens...My first Fitbit device also stopped working after less then a year... I'm very dissapointed again... How can we solve this issue Andrea?

[AndreaFitbit]

Hi @Wijbricht. Thanks for getting back to us and for following troubleshooting steps. 

I understand how frustrating this could be and please try setting up your Versa 3 again:

1. Tap the Today tab >  Then tap Devices .
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

[Cmf34]

Mine is doing the same thing. I haven't found a solution yet. It won't connect to anything and just stays on the logo screen as well. I'm hoping it hasn't died but I have a feeling it has. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Cmf34. I'm sorry to hear that your Versa 3 won't connect to anything either and for letting us know that it only stays on the logo screen.

Have you tried connecting your device again with the instructions I sent on my previous post?