Versa 3 stopped charging

[Coliveira]

My vera 3 stopped charging and it's not responsive at all. I have try different charging plugs and still nothing. Is there a solution for this issue

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Coliveira. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is not charging anymore. I understand your concern, I will do my best to help you with this!

Please note that there are some issues that affect this, not only which power source is used but also how clean the contacts are and how well the charger is seated. If you are charging your Versa 3 on the wall socket, try using another CE certified USB adapter for low energy devices.

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

[Coliveira]

Thank you for your quick response.  I have also clean with cotton and try different power sockets . I have order a new charger but the one I have doesn't show any signs of demage... 

It's not fair that this happens a couple of months after the end of the warranty. 

[MarreFitbit]

@Coliveira Thanks for getting back and for the details provided in your post. I understand how you must be feeling. 

In case that the new charger you ordered doesn't work and your Versa 3 is still not charging, I'll need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it.