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Versa 3 stopped displaying my heart rate and steps

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‎01-24-2022 19:27 - last edited on ‎12-18-2022 20:34 by Fitbit Moderator

‎01-24-2022 19:27 - last edited on ‎12-18-2022 20:34 by Fitbit Moderator

My Versa 3 is now not registering my heart rate or steps on the screen. Next to steps it says denied, and next to the heart rate it shows 3 question marks. It uploads the data to my phone when I connect, but it just won’t show on my screen during the day. How do I fix this? Watch is <1 yr old and up to date on software updates. 

 

Moderator Edit: Clarified subject

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‎01-24-2022 19:59

‎01-24-2022 19:59

Try switching to a different clock face, preferable one "by Fitibit".  Some 3rd party clock faces don't always keep up with changes required by Fitbit.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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Best Answer
1 REPLY 1

‎01-24-2022 19:59

‎01-24-2022 19:59

Try switching to a different clock face, preferable one "by Fitibit".  Some 3rd party clock faces don't always keep up with changes required by Fitbit.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer