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Versa 3 stopped recording skin temperature

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‎03-22-2022 05:57 - last edited on ‎12-18-2022 20:17 by Fitbit Moderator

‎03-22-2022 05:57 - last edited on ‎12-18-2022 20:17 by Fitbit Moderator

The last two nights didn’t take my skin temperature and it usually does. Fixes?

 

Moderator Edit: Clarified subject

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43 REPLIES 43

‎03-27-2022 07:57

In response to Starlightfox

‎03-27-2022 07:57

My temp was off Thursday and Friday due to fitbit system issues, but came back yesterday for me. Today my o2 is not showing though. 

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‎03-27-2022 12:31 - last edited on ‎04-13-2024 06:01 by Fitbit Moderator

In response to Queen_Suggie

‎03-27-2022 12:31 - last edited on ‎04-13-2024 06:01 by Fitbit Moderator

Hi everyone.

I've moved some of your posts to keep the forums organized. Thanks for your continued reports and your efforts while working on this. While I'm glad some of you're getting the skin temperature correctly, I'm sorry this isn't the case for others. Let me share that our team is aware of this situation and they're working to get this fixed soon.

I appreciate your patience and I'll update this thread as soon as I have more details to share.

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‎03-28-2022 13:18 - last edited on ‎04-13-2024 06:01 by Fitbit Moderator

In response to LizzyFitbit

‎03-28-2022 13:18 - last edited on ‎04-13-2024 06:01 by Fitbit Moderator

Hi everyone.

I'm glad to announce that this issue has been resolved and you should start getting your skin temperature data correctly. If you haven't done so, please make sure to sync your Versa 3 with the Fitbit app to update your details. I appreciate your feedback and patience, and we'll keep working to make Fitbit more useful for you.

If you have a different question, I'd encourage to start a new thread and share as many details as you can to receive help from the Community.

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‎04-07-2022 12:47 - last edited on ‎04-13-2024 05:59 by Fitbit Moderator

In response to LizzyFitbit

‎04-07-2022 12:47 - last edited on ‎04-13-2024 05:59 by Fitbit Moderator

Hi everyone, and thanks for participating in the Community.

As noted earlier, this issue was resolved and you should be able to receive skin temperature readings on the Fitbit app. If anyone wants to learn more about how to track this data, I'd recommend this help article for assistance.

I'll be closing this thread from further responses. However, if you're experiencing a different issue, I encourage you to create a new thread with any relevant details of the issue. Thanks again for your reports and patience, and I hope you can keep crushing your goals.

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